The UPSCALE (Unfolding the processes between user needs and health and welfare technology in socio-technical transition of health and care services) project tackles the organizing of future health and care services with the help of health and welfare technology (HWT).

UPSCALE grabs onto the systemic nature of health and care services, by applying the socio-technical transitions approach to examining the organization of health and care services with the help of HWT. To achieve this, a broad citizens and other stakeholders’ consultation across Europe is necessary for better understanding the rationales and trends behind emergence and development of HWT use. This regards patients and other citizens as current or future HWT users as well as health and care providers, policymakers and businesses (such as technology suppliers).

To assist in that effort, LUT University, the UPSCALE project’s coordinator, is seeking to hire a service provider to conduct an online multinational survey ideally involving 16 European countries (4 from each of Northern, Western, Eastern and Southern Europe). The survey provider should be responsible for recruiting respondents and/or inquiry panels, handling any language barriers via translations, as well as any technology barriers via an agnostic approach, for collecting data and performing any related pre-testing/validation, for hosting of collected data, and for its post-collection cleaning and/or statistical treatment. The service provider will also liaise closely and play a supportive role to the UPSCALE project partners, to ensure that the structure of the survey follows good practices.